Terms of Use

By accessing or using the ORA platform and website at oraleads.com (collectively, the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not use the Service. These Terms apply to all visitors, users, and others who access the Service.

If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

ORA is a cloud-based customer relationship management (CRM) platform designed for construction and remodeling companies. The Service allows users to track leads, manage projects, monitor financial performance, and coordinate team activity. Features are described at oraleads.com and may change over time.

To access the platform, you must create an account. You agree to provide accurate, complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at support@oraleads.com if you suspect unauthorized access to your account. ORA is not liable for losses caused by unauthorized use of your credentials.

Access to ORA requires a paid subscription after any applicable free trial period. Subscription fees are billed in advance on a monthly or annual basis, as selected at signup. All fees are stated in US dollars and are non-refundable except as required by applicable law or as expressly stated in these Terms.

We may change subscription fees with at least 30 days' advance notice. Your continued use of the Service after the fee change takes effect constitutes acceptance of the new fees. If you disagree with a price change, you may cancel your subscription before it takes effect.

Free trials, if offered, are subject to any additional terms communicated at signup. At the end of the trial, you will be charged the applicable subscription fee unless you cancel before the trial ends.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service through the end of the paid period. We do not provide refunds for partial billing periods.

Upon cancellation, your CRM data is retained for 30 days to allow you to export it. After that period, data may be permanently deleted.

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Upload or transmit malware, viruses, or any malicious code.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Scrape, mine, or collect data from the Service using automated means without our written consent.
• Impersonate any person or entity or misrepresent your affiliation.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to store or transmit content that is unlawful, defamatory, or infringes third-party rights.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

You retain all rights to the business data you enter into ORA ("Customer Data"). By using the Service, you grant ORA a limited license to store, process, and display your Customer Data solely to provide the Service to you. We do not sell or share your Customer Data with third parties for their own marketing purposes. Our collection and use of personal information is governed by our Privacy Policy.

The Service, including its design, software, features, and content (excluding Customer Data), is owned by ORA and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use ORA's name, logo, or trademarks without prior written consent.

If you provide feedback, suggestions, or ideas about the Service, you grant ORA a royalty-free, perpetual, irrevocable license to use that feedback without compensation or obligation to you.

The Service may integrate with or link to third-party tools and services. ORA is not responsible for the availability, accuracy, or practices of any third-party service. Your use of third-party services is subject to their own terms and privacy policies.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ORA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ORA AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ORA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO ORA IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

You agree to indemnify, defend, and hold harmless ORA and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any third-party rights.

ORA may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. If we terminate your account without cause, we will refund any prepaid subscription fees for the unused portion of your current billing period. Upon termination, all provisions of these Terms that by their nature should survive will remain in effect.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief from a court of competent jurisdiction.

You waive any right to participate in a class-action lawsuit or class-wide arbitration against ORA.

We may update these Terms at any time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide at least 14 days' notice by email to registered users or by a prominent notice on our website. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance.

Questions about these Terms? Contact us at: